Last updated: February 24, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the online store operated by ARPO NETWORK OÜ (“we,” “us,” “our,” or “the Company”), including the purchase of digital products, printed books, and merchandise. By placing an order through our store, you agree to be bound by these Terms. Please read them carefully before making a purchase.
1. Company Information
ARPO NETWORK OÜ Männimäe/1, Pudisoo küla, Kuusalu vald 74626 Harju maakond, Estonia Registry Code: 17164094 Email: contact@mail.arpo.cc IBAN: BE43 9052 4536 0901
Legal Registry: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626
2. Definitions
“Consumer” means any natural person who is acting for purposes outside of their trade, business, craft, or profession.
“Digital Products” means downloadable or electronically delivered content, including but not limited to e-books, templates, guides, software, and digital files.
“Physical Products” means tangible goods available for purchase, including printed books and merchandise (apparel, accessories, and other printed items).
“Order” means a request to purchase one or more Products through our store.
“Products” means all Digital Products and Physical Products offered for sale.
3. Scope and Acceptance
3.1. These Terms apply to all orders placed through our online store. By completing a purchase, you confirm that you have read, understood, and accepted these Terms.
3.2. We reserve the right to amend these Terms at any time. Changes will be published on this page with an updated revision date. The version in effect at the time of your order governs that transaction.
3.3. You must be at least 18 years of age to place an order. If you are under 18, you may only place an order with the involvement of a parent or legal guardian.
4. Products and Product Descriptions
4.1. We offer three categories of products:
- Digital Products — our own digital content delivered electronically immediately after purchase.
- Printed Books — physical books produced on demand by our print-on-demand production partner and shipped directly to you.
- Merchandise — apparel, accessories, and other physical items produced on demand by our print-on-demand production partner and shipped directly to you.
4.2. Physical Products are printed on demand and shipped directly from our production partners, with facilities located across multiple regions worldwide. ARPO NETWORK OÜ remains your sole contractual partner and is fully responsible for the fulfillment and quality of your order.
4.3. We make every effort to ensure that product descriptions, images, and specifications on our store are accurate. However, slight variations in color, size, or appearance may occur due to differences in screen displays, printing processes, and materials. Such minor variations do not constitute a defect.
4.4. All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
5. Prices and Payment
5.1. All prices displayed on our store are in the currency indicated at checkout and include applicable Value Added Tax (VAT) for EU customers, where required by law.
5.2. For customers outside the European Union, prices are displayed exclusive of any customs duties, import taxes, or handling fees that may be levied by the destination country. These charges are the sole responsibility of the customer.
5.3. The total price of your order, including all applicable taxes, shipping costs, and any other charges, will be clearly displayed before you confirm your purchase.
5.4. We accept payment via Stripe (credit/debit cards), PayPal, and bank transfer (Wise). Payment must be completed in full at the time of ordering. Your order will not be processed until payment has been received and confirmed.
5.5. By clicking the “Order with obligation to pay” button (or equivalent), you are entering into a binding contract to purchase the selected Products and are committing to pay the total price shown.
5.6. If you use a promotional code or discount, the discount will be applied to the eligible items in your order as specified in the promotion’s terms. We reserve the right to refuse or cancel orders that improperly apply promotional codes.
5.7. If we announce a price reduction on any product, we will display the lowest price that applied during the 30 days preceding the reduction, in accordance with the EU Omnibus Directive.
6. Order Process and Contract Formation
6.1. Your browsing of the store and adding items to your cart does not constitute a binding offer.
6.2. By submitting an order, you are making a binding offer to purchase the selected Products at the stated price.
6.3. After you submit your order, you will receive an automated order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your offer.
6.4. The contract between you and us is formed when we accept your order. For Digital Products, acceptance occurs upon delivery of the digital content. For Physical Products, acceptance occurs when we send a shipping confirmation or when the product is dispatched for production and shipping.
6.5. We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to pricing errors, suspected fraud, product unavailability, or a failure in payment processing. If we cancel an order after payment has been received, we will issue a full refund promptly.
7. Delivery
7.1. Digital Products are delivered electronically. You will receive a download link or access instructions via email immediately after your payment is confirmed and processed. Delivery is considered complete when the digital content is made available to you.
7.2. Physical Products are produced on demand after your order is confirmed. Estimated production time is 3–7 business days. After production, the item is shipped to your address. Estimated total delivery times are:
- Europe (EU/EEA): 7–15 business days from order confirmation
- United Kingdom: 10–18 business days from order confirmation
- United States and Canada: 10–20 business days from order confirmation
- Rest of World: 12–25 business days from order confirmation
These timeframes are estimates only and may vary based on destination, customs processing, and carrier schedules. If we anticipate a significant delay beyond these estimates, we will notify you.
7.3. Unless we have agreed on a specific delivery date, we will deliver Physical Products within a maximum of 30 days from the date the contract was formed, in accordance with applicable law.
7.4. If delivery is not completed within the agreed or statutory timeframe, you may contact us to request delivery within an additional reasonable period. If delivery still does not occur within that additional period, you have the right to cancel the order and receive a full refund.
7.5. The risk of loss of or damage to Physical Products passes to you at the moment the goods are physically delivered to you or to a person designated by you. If the goods are lost or damaged during transit, please contact us and we will arrange a replacement or refund.
7.6. Shipping costs are calculated during checkout and displayed before you confirm your order. They vary depending on the product type, destination, and shipping method.
7.7. For orders shipped outside the European Union, customs duties, import taxes, and brokerage fees may apply upon arrival in the destination country. These charges are determined and collected by your local customs authority and are your sole responsibility. We have no control over these charges and cannot predict their amount.
8. Right of Withdrawal
8.1. If you are a Consumer located in the European Union or the European Economic Area, you have the right to withdraw from the contract without giving any reason within 14 days.
8.2. For Physical Products, the withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods. If you ordered multiple items delivered separately, the period runs from receipt of the last item.
8.3. For Digital Products, the withdrawal period expires 14 days from the day of the conclusion of the contract, unless you have given your prior express consent to begin performance during the withdrawal period and acknowledged that you will lose your right of withdrawal. If you have given such consent and acknowledgment at checkout, your right of withdrawal is waived upon delivery of the digital content.
8.4. To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email, letter, or using the model withdrawal form provided in our Return Policy). You may use the following contact details:
ARPO NETWORK OÜ Email: contact@mail.arpo.cc Männimäe/1, Pudisoo küla, Kuusalu vald, 74626 Harju maakond, Estonia
8.5. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
8.6. Effects of withdrawal:
- We will reimburse all payments received from you, including the cost of standard delivery (if applicable), without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw.
- We will use the same payment method you used for the original transaction for the reimbursement, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
- For Physical Products, we may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is earliest.
- You must send back the goods to our return address without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal. The deadline is met if you dispatch the goods before the 14-day period expires.
- You bear the direct cost of returning the goods.
- You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
8.7. Exceptions to the right of withdrawal. The right of withdrawal does not apply to:
- Digital content delivered with your prior express consent and acknowledgment of the loss of your withdrawal right, where performance has begun.
- Goods that are made to your personal specifications or are clearly personalized (e.g., items where you have uploaded your own design, text, or images).
- Sealed goods that are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery.
8.8. For customers located outside the EU/EEA, withdrawal rights are governed by the applicable laws of your jurisdiction. We voluntarily extend a 14-day return period for Physical Products to all customers worldwide, subject to the same conditions described above.
9. Legal Guarantee of Conformity
9.1. All Physical Products and Digital Products are covered by the legal guarantee of conformity as provided under Directive (EU) 2019/771 (Sale of Goods Directive) and Directive (EU) 2019/770 (Digital Content Directive), as transposed into Estonian law.
9.2. We are liable for any lack of conformity of goods that becomes apparent within 2 years from the date of delivery. For Digital Products supplied in a single act of delivery, we are liable for any lack of conformity that becomes apparent within 2 years from the date of supply.
9.3. During the first year after delivery, any lack of conformity that becomes apparent is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the goods or the nature of the lack of conformity.
9.4. If a product does not conform to the contract, you are entitled, as a first remedy, to have the goods brought into conformity free of charge by repair or replacement, at your choice, unless the remedy chosen is impossible or would impose disproportionate costs on us compared to the other remedy.
9.5. If repair or replacement is not possible, is not completed within a reasonable time, or would cause you significant inconvenience, you are entitled to a proportionate reduction of the price or termination of the contract (with a full refund), in accordance with applicable law. Termination of the contract is not available if the lack of conformity is minor.
9.6. We bear all costs related to bringing the goods into conformity, including shipping, postage, labor, and materials.
9.7. To exercise your rights under the legal guarantee, please contact us at contact@mail.arpo.cc with your order number and a description (and, if possible, photographs) of the defect.
10. Digital Products — License and Usage
10.1. When you purchase a Digital Product, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the content for your personal, non-commercial purposes, unless otherwise specified in the product description.
10.2. You may not reproduce, distribute, publicly display, modify, create derivative works from, sublicense, sell, resell, rent, loan, or otherwise transfer the Digital Product or any rights therein to any third party without our prior written consent.
10.3. You may not share your download links, access credentials, or copies of the Digital Product with any other person.
10.4. All intellectual property rights in our Digital Products, including copyrights, trademarks, and any other proprietary rights, remain exclusively with ARPO NETWORK OÜ or the respective rights holders.
10.5. We reserve the right to revoke access to Digital Products if we reasonably determine that a violation of these license terms has occurred. In such cases, we will notify you of the violation and provide a reasonable opportunity to remedy it before taking action, unless the violation is severe (e.g., mass redistribution).
10.6. Digital content functionality and compatibility: The specific format, file type, system requirements, and any technical compatibility or interoperability information for each Digital Product are described on the respective product page. Please review this information before purchasing.
11. Intellectual Property
11.1. All content on our store — including but not limited to text, graphics, logos, images, product designs, software, and the underlying code — is the property of ARPO NETWORK OÜ or its licensors and is protected by Estonian, European, and international intellectual property laws.
11.2. Nothing in these Terms grants you any rights to use our trademarks, trade names, logos, or other branding without our prior written consent.
12. User Accounts
12.1. Certain features of our store may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
12.2. You agree to provide accurate, current, and complete information when creating your account and to update such information to keep it accurate.
12.3. We reserve the right to suspend or terminate your account if we reasonably believe that you have violated these Terms, including but not limited to fraudulent activity, abuse of promotional offers, or violation of intellectual property rights. We will provide reasonable notice and an opportunity to address the issue before termination, except in cases of severe violations.
12.4. If your account is terminated, you retain access to previously purchased Digital Products for a reasonable period to allow you to download your content.
13. Limitation of Liability
13.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your statutory rights (including the legal guarantee of conformity), or for any other liability that cannot be excluded or limited under applicable law.
13.2. Subject to Section 13.1, our total aggregate liability to you for any claims arising out of or in connection with a purchase shall not exceed the total amount you paid for the specific Product(s) giving rise to the claim.
13.3. Subject to Section 13.1, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunities, however arising and whether in contract, tort (including negligence), or otherwise.
13.4. We are not liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, carrier delays, supplier failures, or internet outages (“Force Majeure”). If a Force Majeure event prevents delivery for more than 30 days, either party may terminate the affected order and we will issue a full refund.
14. Complaint Handling and Dispute Resolution
14.1. If you have a complaint about a Product or our services, please contact us at contact@mail.arpo.cc. We will acknowledge your complaint within 3 business days and endeavor to resolve it within 15 business days.
14.2. If we are unable to resolve your complaint to your satisfaction, you may submit a complaint to the Estonian Consumer Disputes Committee (Tarbijakaebuste komisjon) at the Consumer Protection and Technical Regulatory Authority (TTJA):
Endla 10a, 10142 Tallinn, Estonia Website: https://komisjon.ee Email: avaldus@komisjon.ee
The Consumer Disputes Committee can handle disputes where the value of the disputed product or service is at least €20. Participation in the procedure is free of charge for the consumer. The Committee’s decisions are recommendations and are not legally binding.
14.3. Consumers located in other EU Member States may also contact the European Consumer Centre in their country for assistance with cross-border disputes. A list of ECC offices is available at https://www.eccnet.eu.
14.4. Nothing in these Terms prevents you from exercising your right to bring legal proceedings before the competent courts.
15. Applicable Law and Jurisdiction
15.1. These Terms are governed by the laws of the Republic of Estonia.
15.2. If you are a Consumer habitually resident in the European Union, you also benefit from the mandatory consumer protection provisions of the laws of your country of habitual residence. Nothing in these Terms deprives you of the protection afforded to you by those provisions that cannot be derogated from by agreement.
15.3. If you are a Consumer, you may bring legal proceedings against us in the courts of your country of habitual residence or in the courts of Estonia. We may bring legal proceedings against you only in the courts of your country of habitual residence.
15.4. For business customers (B2B), the exclusive jurisdiction lies with the courts of Tallinn, Estonia.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and ARPO NETWORK OÜ with respect to your use of our store and the purchase of Products.
18. Contact Us
For any questions regarding these Terms, please contact us:
ARPO NETWORK OÜ Email: contact@mail.arpo.cc Address: Männimäe/1, Pudisoo küla, Kuusalu vald, 74626 Harju maakond, Estonia